Mute when someone has 3 infractions or more in the last 3 minutes 0 seconds.

Kick when someone has 4 infractions or more in the last 23 hours 59 minutes 59 seconds.

Ban when someone has 5 infractions or more in the last 59 days 23 hours 59 minutes 59 seconds.

If you have broken the rules, then the owner will not help you.